Customer Support Services
We don’t believe in implementing a system then stepping back. You can always lean on our wide range of customer support services and relax – knowing that you can always call on our expertise, guaranteeing quick response and less stress, always ensuring you are getting the most out of your Mitrefinch solution.
System administration assistance when you need it
This Mitrefinch remote consultancy service is on-demand and perfectly scalable. It’s exactly what you need – when you need it – providing the confidence and security of knowing that you can get expert help and with minimal disruption.
Help is always on hand
You can lean on us to:
Provide remote or on-site consultancy
Custom report building
Tailored configuration
Reduce manual work
Project Management
Our Project Management Team are available to help establish and achieve objectives for system implementation, while controlling costs. We’ll guide you through the process at each step – highlighting risks , understanding your measures of success and business benefits, and helping with your stakeholder management and internal project assurance.
Consultancy
From initial consultation, to write up of specification, system configuration, testing and support; our Consultancy Team will support you to ensure that you get the best from your Mitrefinch solution.
Customer Support Desk and Knowledge Hub
Our Australian based customer support centre is always available; by email or phone so you know there is always someone you can contact if you need to.