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Customer Support Services

We don’t believe in implementing a system then stepping back.  You can always lean on our wide range of customer support services and relax – knowing that you can always call on our expertise, guaranteeing quick response and less stress, always ensuring you are getting the most out of your Mitrefinch solution.

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System administration assistance when you need it

This Mitrefinch remote consultancy service is on-demand and perfectly scalable. It’s exactly what you need – when you need it – providing the confidence and security of knowing that you can get expert help and with minimal disruption.

Help is always on hand

You can lean on us to:

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Provide remote or on-site consultancy

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Custom report building

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Tailored configuration

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Reduce manual work

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Project Management

Our Project Management Team are available to help establish and achieve objectives for system implementation, while controlling costs.  We’ll guide you through the process at each step – highlighting risks , understanding your measures of success and business benefits, and helping with your stakeholder management and internal project assurance.

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Consultancy

From initial consultation, to write up of specification, system configuration, testing and support; our Consultancy Team will support you to ensure that you get the best from your Mitrefinch solution.

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Customer Support Desk and Knowledge Hub

Our Australian based customer support centre is always available; by email or phone so you know there is always someone you can contact if you need to.

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