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LivePerson allows Mitrefinch to connect with customers and potential clients online
Mitrefinch have implemented the innovative LivePerson chat facility across all our websites, enabling consultants to engage with prospective customers as they check us out online.
According to a recent report by Forrester Research, almost one in five online consumers in the US have used chat for customer service over the past year, with this figure expected to increase significantly over the next couple of years.
LivePerson technology allows web visitors to instant message questions via the Mitrefinch website, typing and receiving text responses in a window that opens up on the web page.
In addition, the ability to engage with desktop sharing and page-push during chat sessions assists customers in finding the information they need in real time. While pre-formatted answers or “canned responses” to frequently asked questions boost consultants’ productivity.
“The LivePerson application, not only works in assisting our online visitors; it’s also an effective presales tool”, says Jamie Fitzsimons, Mitrefinch Australia Marketing Manager. “It can be a quicker means to qualifying prospective customers and providing them with information on our solutions prior to scheduling a demo or meeting with one of our Sales Representatives”, she adds.
“In addition, the Campaign Viewer functionality within LivePerson provides an in-depth understanding of how visitors come across our website. By instantly identifying those who respond to marketing campaigns, such as Google AdWords and e-newsletters, or arrive via links on other sites or through an organic search, we have invaluable information at hand to help plan our future campaigns and channels”.
As well as LivePerson, Mitrefinch Australia has recently launched TMSBlogger and profiles across a range of social networking sites to foster online engagement among clients and prospective customers.
For more information check out LivePerson online: www.liveperson.com or chat with us now via our Online Chat Facility.
© 2012 Mitrefinch Australia
